Q. : Where is the data held?

A. : Data is stored in the Microsoft Azure UK datacentres.

Q. : Will you transfer data internationally?

A. : There are restrictions on international transfers of personal data. We will NOT transfer personal data abroad.

Q. : Do you use the data we input in the system?

A. : We never use any identifiable data in the system. We reserve the right to use anonymised data to perform analytics, trend analysis to improve our application and to generate invoices. All our use of anonymised/de-identified data is in line with our GDPR policy and follows strict ethical guidelines.

Q. : Do I need Internet to use the application?

A. : Yes, the application needs constant internet connectivity to work.

Q. : What hardware and software specification do I need for the application to work?

A. : Certain App(s) may require an Apple or Android Device with internet access and a minimum of 32GB of memory available. The minimum operating systems we support are iOS 10 and Android 5 and above. The application works on web browsers with Web Application Browser support of Chrome 60+, Safari 10+ or iOS Safari 10+, Edge 12+, Firefox ESR+, Internet Explorer 11, Opera. The App(s) may work on other Operating Systems but the Operating Systems specified above are the minimum Operating Systems we test on and guarantee that the App(s) will run for.

Q. : Do you have an app?

A. : Yes, Ask99 is available both on Android (Google Play store) and iOS (Apple App store). We recommend using a tablet or mobile to run the Ask99 app.

Q. : Do I have to choose either web or app or can I use both?

A. : The application is available on web, Android and iOS. You can choose any mode to login to the application.

Q. : If I decide to not continue using Ask99, can I get the data I have inputted back?

A. : Yes, of course. We can provide all the data in a CSV format, free of charge, on contract termination.

Q. : If I decide to not continue using Ask99 app, how do I delete my account?

A. : You can contact us from the email address used for creating the account at contactus@ask99app.com with subject line "Deleting Account". If you do not have access to the account email additional verification may be required.